WELCOME TO CMS
Manage Community Complaints Efficiently
Empower your municipality, organization, or community to
handle complaints with speed, transparency, and accountability.
The Complaint Management System (CMS) is a web-based platform designed to help communities, organizations, and municipalities handle complaints efficiently and transparently. Whether it's infrastructure issues, service delays, or general feedback, our system ensures that every complaint is logged, tracked, and resolved in a structured workflow.
With CMS, citizens can submit complaints easily, and authorities can assign, monitor, and resolve issues quickly. This leads to greater transparency, faster responses, and increased public satisfaction.
Users can submit complaints easily through an intuitive web form with category and description.
Track complaint status live—pending, in progress, or resolved—at every stage of the workflow.
Admins can assign complaints to relevant departments or officers for timely action and resolution.
Gain insights through analytics like top complaint categories, resolution time, and trends.
"Filing complaints has never been easier. The system is fast and responsive."
"Love how I can track my complaint status in real time. Very efficient!"
"User-friendly interface and quick response from authorities. Highly recommended!"
"User-friendly interface and quick response from authorities. Highly recommended!"